Privacy Policy

1. Overview

EpisodeLab Studio (“we”, “us”, or “our”) provides online courses and workshops for podcast creators. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you use our website and services.

2. Information we collect

• Account data: name, email address, password (hashed), and optional profile details.
• Transaction data: purchased courses, billing address, and payment confirmations (processed by trusted payment providers; we do not store full card numbers).
• Learning data: course progress, assessments, completion certificates.
• Support data: messages and contact history when you reach out to us.
• Technical data: IP address, device information, browser type, and cookies for essential functionality and analytics.

3. How we use information

• To provide and improve courses, workshops, and customer support.
• To personalize content, remember preferences, and maintain service security.
• To process transactions and send service-related communications.
• To comply with legal obligations and enforce our Terms of Service.

4. Legal bases

Where applicable, we rely on contract necessity, legitimate interests (such as product improvement and security), consent (for optional cookies and marketing), and legal compliance.

5. Sharing and disclosure

We share personal information with service providers who process data on our behalf (e.g., payment processing, analytics, email delivery) under data protection agreements. We may disclose information if required by law or to protect our rights and users.

6. Cookies and tracking

We use essential cookies for authentication and course delivery, and analytics cookies to understand product usage. You can manage cookie choices via the banner in the site footer. See also: Terms.

7. Data retention

We retain account, transaction, and learning data for as long as your account is active and as required by law. We retain support and analytics data for a reasonable period to improve the service.

8. Your rights

• Access, correction, and deletion of personal data.
• Objection to processing and restriction of processing, where applicable.
• Data portability for information you provided to us.
• Withdrawal of consent for optional processing at any time.

9. Security

We implement technical and organizational safeguards, including encryption in transit, access controls, secure development practices, and regular reviews. No method is 100% secure, but we work to protect your data.

10. International transfers

Where data is transferred across borders, we use appropriate safeguards such as standard contractual clauses and service provider assessments.

11. Children’s privacy

Our services are not directed to children under 13. We do not knowingly collect data from children. If you believe a child has provided data, contact us to remove it.

12. Changes to this policy

We may update this policy. The “Effective date” reflects the latest version. Material changes will be communicated via email or site notice.

13. Contact

If you have questions about this policy or your data, email [email protected] or write to: EpisodeLab Studio, 548 Market St, San Francisco, CA 94104, USA.